Through diligent planning and commitment to quality service, the Philippines has flourished to become the leading player for handling outsourced call centre work. Now, the Philippine call centre industry is worth over 70% of their entire outsourcing market and there’s no better time to get involved. So here are 4 reasons why every business should consider a call centre in the Philippines.
Reduced Costs
The obvious benefit of outsourcing to a call centre in the Philippines is the reduced costs of running customer service. The service rate in the Philippines is not only lower than western alternatives, but it’s also more competitively pierced than many countries in Asia.
Going through an established call centre in the Philippines means businesses can pay on an hourly basis, further reducing the overall cost. Meanwhile, the call centres themselves can spread costs over several clients bringing costs down even further.
English Proficiency
The Philippines boasts one of the highest English literacy rates in all of Asia (ranking second in the continent). The English language is engrained in the culture of the Philippines and is commonly used. This means that you get a much higher quality of customer service in a contact centre in the Philippines than you would in countries like India.
Expertise
The call centre industry in the Philippines has been well established over decades meaning that the country is very well prepared for any needs you may have. Any call centre in the Philippines you find will have strong expertise in many different levels of customer service. This means that businesses can easily increase or change the services they provide for customers quickly and without friction.
Focus on core competencies
In today’s business world, it’s increasingly important for a business to focus its resources. This is a hugely important reason why many companies are choosing to outsource their customer service to countries like the Philippines. The businesses can rely on the quality and experience of Philippine call centres to train high performing agents that can provide the best possible service for customers and prospects.
Meanwhile, businesses can re-double their focus on their core business units back home.
Summary
It should be no surprise why more and more businesses are choosing the Philippines as the place to outsource their call centres. The benefits included vast decreases in costs, high levels of English proficiency among Philippine agents, high expertise in all aspects of customer contact, and the opportunity to increase focus internally. This is why the Philippines is the number one outsourcing destination and why all businesses should be working with a call centre in the Philippines today.